Customer Support

Situations don’t always go as planned, and issues or frustrations may arise. However, where there’s an error, there’s a solution! Occasionally, you may require assistance from individuals with more expertise in the matter. On this webpage, you’ll discover comprehensive information on obtaining help and resolving your problems. We’ll provide you with a concise guide on where to find FiveM support when needed.

If you bought a product on our site, we offer a free FiveM support.

1619745249 customer support

Support

Please tell us the reason why you want to contact us

If you need to swap an item

Help about my order

Yes, we have a refund policy. You can read more about here!

Please contact our support department via your dashboard.

If this doesn’t work, contact us at [email protected]

Please open a ticket via your “Support Dashboard”.

Yes: We have a refund policy which guarantees to cancel an order in case something doesn’t work and the support team can’t help you further.

FiveM Status Checker

I have a problem with an order...

Follow these steps to resolve issues

  1. Try to restart your server.
  2. Check your ingame console (ingame via F8) for errors, while you start the resource.
  3. Check your server console (on txAdmin) for errors, while you start the resource.
  4. Check if the resource was copied correctly to your resources folder.
  5. Contact us via [email protected]

Common FiveM issues

Bad frame rates (FPS) – frame drops TIPS

  • If the FPS are too low, try to limit the amount of players on the server by using a smaller map.

  • If it’s not fixed, try to limit the amount of vehicles on the server by deleting vehicles that aren’t used in your session.

Click here to read about the best FiveM settings

 

People can’t connect to my FiveM server

If you’re having trouble joining a server, try the following steps:

  • Change the port. By default, FiveM uses port 30120. You can change this by going to your FiveM settings and click “IP” on the menu bar. From there, click on “port”. Then type in any number you want from 1-65535; just make sure it’s not already being used by another application. After that, type in a name for your own server (if applicable) and hit save!

  • Change servers altogether. Sometimes servers have been banned or shut down due to reasons such as copyright infringement or other illegal content being hosted on them; therefore they cannot be joined by anyone else either! If you’re having difficulty joining any server at all, try finding a different one with less traffic but also consider why others may not be able to join as well before making any decisions about leaving yourself behind simply because nobody else is around right now–you might just find yourself somewhere else later on which could ultimately lead into something great happening down the line!

  • Use different ports on different IPs with unique names attached so that people aren’t confused about who owns what domain name unless otherwise stated explicitly beforehand such as in their privacy policy page clearly stating how information is collected from visitors before sending out requests directly from each user’s browser rather than relying solely upon cookies which are typically used only when collecting anonymous data based upon individual preferences instead of actual demographic information like age range or gender identity …

New extensions for your server

Enhance your roleplay experience by finding new mods, scripts and maps for your FiveM server project.
Make your server more special today and start downloading from ESX Scripts – skyrocket your server.

Shopping Cart

20% OFF

Enter it at checkout

GET

Special Offer:

Code: 20OFF